Orders, Shipping & Returns
Orders are quickly processed and are sent from our warehouse in Texas within 3-5 business days (unless stated otherwise in your item description). You will receive an email with a tracking number once your item has shipped.
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page. From there, sign in to your account to view your order status and history.
How do I change or cancel my order?
If you need to make any changes to your order, immediately after making your purchase, please email us at firstname.lastname@example.org. Once your order has been processed, we will not be able to make any changes. We apologize for any inconvenience and will do our best to assist you.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top of the page. From there, sign in to your account to view your order.
You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees that we incur from the Post Office.
FREE U.S. Shipping:
We offer FREE SHIPPING via USPS Priority Mail on all U.S. orders. These orders will be delivered by your USPS Postal Carrier. Please allow 2-3 days, Saturdays included, for your package to arrive as this is the typical time frame for this shipping method.
You may upgrade to Express Mail with package insurance for $25. Orders placed by 12:00 PM (CST) Monday-Friday will be shipped the same day and should arrive in 1-2 days from USPS, with guaranteed delivery in 2 days.
Please note that if you do not enter the correct billing address that is on file with your bank, we will not ship your order until further verification is obtained. This is to prevent credit card fraud and to protect us and our customers. We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or upgrade your shipping to include insurance.
Shipping to Canada:
We currently ship to Canada using USPS Priority Mail. All orders under $150.00 ship for a flat fee of $30.00, and orders over $150.00 ship for a flat fee of $20.00. We are not responsible for customs delays or any additional customs charges once the package leaves the U.S.