We want your shopping experience at Shop Miss Judgement to be the best! We hope you love each item you receive! If you are not satisfied, we want to make your return process as smooth and easy as possible. Please see our return policy below. If you have any questions, please email us at email@example.com. Our office hours are Monday-Friday from 9:00 AM-5:00 PM )CST).
- We will provide a full refund on returns received within 7 business days from the date your order was delivered. We will provide a store credit only on returns received up to 30 days from the date your order shipped.
- CLEARANCE and FINAL SALE items may not be returned for refund or store credit.
- If you believe you have received damaged or defective items, you must email us at firstname.lastname@example.org within 3 days of receiving your order so we can address the issue. We cannot make exceptions once you have had the merchandise in your care for a longer period of time, have washed it or worn it. We do our very best to display accurate colors and patterns, therefore, items with slight variances in pattern will not be considered defective as each item may be a bit unique in pattern placement.
- Refunds are issued back to the original method of payment or as a store credit.
- Returned items must be received unwashed, unworn and in new condition. If the item leaves our warehouse with tags on it, the item must be returned with those same, original tags still attached.
- Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you will be subject to additional shipping costs.
- Jewelry, sunglasses and hats may be returned if they are in new condition but they are not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the sale section.
- Gift Cards, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
- If items are returned to us appearing worn, smelling of cigarette smoke, with pet hair, makeup, deodorant, perfume or similar product stains those items will be shipped back to you and will be subject to additional shipping costs.
- Original shipping is not refundable.
- Refunds are processed within 7-10 business days after receiving your return. We will send you an email confirmation when your return has been processed and when the refund has been issued.
How Do I Make A Return?
- Returns may be shipped via a carrier of your choice.
- Mail returns to:
SMJ - RETURNS
1600 10TH STREET, SUITE A
PLANO, TX 75074
We highly recommend that you purchase shipping insurance for your returns and that you keep your shipping receipts until your return is processed. Shop Miss Judgement is not responsible for damaged or missing packages that are lost in transit.
Refused or Undeliverable Packages:
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
- Free Shipping: $5.00 return shipping cost
- Overnight and 2nd Day Air: $18.00 return shipping cost
- 3-Day and Ground Shipping: $7.00 return shipping cost
- If you choose not to have your order redelivered, we will refund you the cost of the items, however, the original shipping cost as well as any undeliverable package costs we are charged from the carrier will be deducted from the refund as well as a 20% restocking fee.
Can I return items from different orders?
Definitely! To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include corresponding order numbers for each item inside the package. We recommend that you go online, log in to your account, print out a return form for each order that has items you want to return and place each of those forms inside the return package.